FAQ

Orders can be placed through our online store or, in the case of products not listed in our online store, in writing by email or fax. Verbal orders are accepted only in exceptional cases.

Please refer to the date and registration number of our quotation in your order!

In all cases, please provide at least the following:

• the name, manufacturer, type and item number of the products you wish to order
• the quantity you wish to order
• the name and contact details of the customer (email, fax, telephone)
• the billing address (the address entered in the customer section of the invoice)
• the mailing address for the invoice (where we should send the invoice)
• the delivery address for the goods
• the name and contact details of the person receiving the goods (email, fax, telephone)
• any other requests or comments related to the order

If you are interested in one of our products for which no price is listed on our website, please request a quote!

We prefer written quote requests (email, fax), but of course we are also available by phone. We are generally unable to provide price information by telephone; we provide all quotations in writing.

We generally provide quotations for our more frequently requested and popular products within 1–2 days. For less frequently requested, special, individually selected or configured systems, and high-value goods, the estimated quotation time is approximately 1 week. Please take the quotation processing time into account when planning your purchases!

As our company distributes a wide range of products from numerous manufacturers, including high-value products, we primarily keep lower-value products in stock. Higher-value and less frequently requested products are procured from the manufacturers upon order.

For products that are in stock, the goods are usually dispatched on the day after the order is placed, and delivery generally takes place on the second or third working day following the order.

Personal collection of goods on the day the order is placed is only possible in certain exceptional cases, following prior telephone arrangements.

For products that are not in stock – and most high-value products fall into this category – the delivery time is ideally a minimum of 2 weeks from the date of the order, but typically takes 2–3 weeks.

In some rare cases – for example, if the ordered product is not in stock at our partner either, if it is only put into production after the order is placed, or if delivery coincides with the Christmas parcel shipping period or, particularly in Mediterranean countries, the summer holiday season – the delivery time may be up to 4 weeks or even longer.

Please take the above delivery times into consideration when planning your purchase. In urgent cases, we kindly ask you not to leave the ordering and procurement of goods until the last minute!

As our company distributes a wide range of products from numerous manufacturers, including high-value products, we primarily keep lower-value products in stock. Higher-value and less frequently requested products are procured from the manufacturers upon order.

In some cases, certain special products are not kept in stock even by the manufacturers themselves, and their production only begins once an order has been placed.

Please take the above into consideration when planning your purchase with regard to the delivery times of the products.

Products that we have in stock are generally also available in our online store.